skeptic's blog

The death of blogging?

Are we seeing the end of blogging as a useful source of information and ideas? I don't think so. I think we use blogs differently.

On exponential systems

It is hard to extrapolate what is going to happen from any set of data. One thing is for sure: in the real world, any simple model that shows a continuing increase will run into a real physical limit. And if it is an exponentially increasing curve that we are forecasting, that limit is going to come sooner rather than later.

A case study in bad customer service

We all have our horror stories of customer service. Few people have as many as me - I seem to have a hex on transacting any business with any entity. I like to say I am lucky in the big things in life so I pay for it with bad luck in the little things. When I couldn't stand the instability of ADSL internet connection any more (since I run webinars etc from home), I decided to be an early adopter of New Zealand's Ultra Fast Broadband (i.e. optical fibre) rollout. It didn't go well. Along the way just about every service sin was committed.

Just how awesome is Net Promoter

Any product that gets the evangelical reaction that Net Promoter Score or NPS does, immediately raises my skeptical hackles even before I take a good look at it. Chokey the Chimp smells marketing hype from miles downwind.

The IT Swami predicts the Twenty-Teens

If Ray Kurzweil can build a world-wide following and a cushy job in the Googleplex based on a 50/50 hit rate and missing some of the biggest developments of the decade, I reckon the IT Swami should be in the running for a gig somewhere. Tweet this Here are his predictions for the coming years.

Interpreting COBIT licensing

A reader asked about apparently contradictory information on COBIT licensing requirements for consultants. Here is my interpretation:

ISACA appoints Australian president

Following on from a Kiwi Chair of itSMF International, an Aussie takes the helm at ISACA. Australasians rock.

The IT Skeptic's New Year Awards for 2012

Every year the IT Skeptic website starts the New Year with our Awards. (You can see past years' awards here). This year I announced them on a Google Hangout which I hope will be the first of a series of hangouts for skeptical conversations.

Season's greetings

Merry Christmas and a Happy New Year to everyone from the IT Skeptic.
[Warning: socio-political rant follows]

How prescient is Ray Kurzweil and how useful are his predictions?

Even a blind squirrel finds a few nuts. But Ray Kurzweil missed the Cloud, Facebook, Twitter, SaaS, phone apps, and Angry Birds.

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