Directory of blog entries

Title Date Created Hits todaysort icon
Somebody spat the dummy at itSMF International 2012-01-25 3
Considerations for Multi-Speed IT 2015-05-11 3
Why is Project Management almost invisible in ITIL V3? 2008-09-12 3
Here are two corrections to diagrams in the ITIL Version 3 core books 2008-03-12 3
How business has failed IT like a bad parent 2011-02-15 3
ITIL and ASL: divorced bodies of knowledge. How ITIL V3 failed to ask the experts. 2008-05-26 3
Which ITIL3 books do you use most? Is there a useful subset? 2008-05-10 3
Riddle me this: matching ITIL theory to the real world 2011-10-21 3
what makes a successful blog 2015-02-03 3
Vendors love to promise to play nicely 2013-02-05 3
DevOps messes with your head - reprised 2017-10-16 3
COBIT 5 copyright terms confirmed. And the name may be used. 2012-05-08 3
How DevOps messes with your head 2016-03-01 3
Crazy Stats 2009-04-29 3
the end of ITIL V2 annnounced by OGC 2009-10-29 3
Defining terms in Root Cause Analysis - let's be clear what we mean 2008-07-27 3
Over a million ITILers 2010-09-08 3
My changing mind 2019-01-27 3
The CMDB is dead 2010-07-19 3
Chicken ITle, robots, and a chessboard 2013-04-08 3
Coming up for 2008 on the IT Skeptic website 2008-02-19 3
More discussion of CMDB: not the best use of funds 2009-04-27 3
Dirty Deeds reprise - ITIL is clearly a commercial product not a community work 2010-09-21 3
itSMF publish their list of ITIL Version 3 processes 2007-11-15 3
TSO announces ITIL V3 Update mentors, and seems to have abandoned Incremental ITIL 2009-12-08 3
A new skeptic enters the blogosphere 2009-05-04 3
Some cultural change principles I have learned 2017-03-31 3
The twittering classes 2008-11-08 3
Risk taking 2012-12-03 3
ITSM emphasis on aligning underpinning contracts with SLAs 2015-06-17 3
Agile and Lean need Renaissance Man 2011-04-13 3
The Emperor Still Has No Clothes: no evidence for ITIL 2007-02-21 3
A CMDB is like a Swiss bank account 2010-03-07 3
IT archaeology 2012-11-22 3
the ITIL Squeeze in 2015 2015-01-08 3
A skeptical newcomer to the ITSM blogosphere 2007-05-22 3
Official ITIL compliance standard 2009-04-01 3
Customer value 2013-04-15 3
Which is the best way to buy ITIL version 3: as books, PDFs or online subscription? The IT Skeptic makes a choice. 2008-02-07 3
The Exhibit Hall Optimizer 2010-01-25 3
The sorry tale of Infra: will VMWare kill it? 2012-08-26 3
The OGC ITIL V3 Change Log's greatest hits 2009-09-25 3
Two kanban boards 2017-10-24 3
The CMDB as a dead elephant, it cannot be done ... NOT 2008-08-03 3
Refining the Five Percent Club 2011-04-07 3
Chaos drives innovation 2019-05-25 3
Five things to remember about social media titles 2010-07-20 3
The IT Skeptic Awards for 2008 2009-01-01 3
Book review: Defining IT Success Through The Service Catalog, and some other catalogue books 2012-12-23 4
the dropping of ITIL Version 2 certification, training, and publications 2007-10-07 4
IBM: the company with such a firm grasp of ITIL strategic issues that they sold their service desk 2006-07-17 4
itSMF communications 2014-03-04 4
What is the IT Skeptic for? 2013-04-20 4
The latest IT fad: SRE 2018-05-13 4
The lizard brain 2017-02-07 4
Weaknesses of ITIL business cases 2008-06-09 4
What will affect the service desk over the next three years 2013-02-24 4
DevOps offers hope for the future of IT 2017-11-16 4
Confusion around Best Practice in ITIL - Foundation exams questions unfair 2009-08-30 4
OGC rebranding comes apart, so to speak 2008-05-09 4
Hear the The IT Skeptic speak about Standard+Case on an exciting new 24 hour world-wide online conference 2012-09-04 4
#SMFlashbook My top tip for building a service catalogue 2013-10-25 4
The IT Skeptic retires 2019-12-29 4
ITIL configuration guinea pig wanted 2011-02-02 4
Am I wrong about CMDB? 2008-06-16 4
How prescient is Ray Kurzweil and how useful are his predictions? 2012-12-27 4
DevOps represents the emergence of systems thinking in IT 2017-04-28 4
Here comes China 2014-08-20 4
How is ITIL Live doing? 2009-01-05 4
The Evolution of Homo Informaticus, or Why VMWare are in the Tin Age 2012-09-04 4
Axelos are the Official source of DevOps now? 2016-12-10 4
IT: to protect and serve 2012-06-08 4
Awful support conversations 2009-03-30 4
BMC are at the old bait and switch again over CMDB 2010-07-30 4
The guitar; a little parable about IT technology 2013-05-17 4
Ten agile principles that screw up conventional project management 2018-05-28 4
Why process maturity is a useless metric for ITSM improvement 2012-09-30 4
Gullibility 2009-04-25 4
No such thing as Root Cause 2015-07-09 4
Cloud Common Sense 2009-05-03 4
how much nice is too much? 2019-07-14 4
The itSMF does not exists to represent the interests of its members - they say so themselves 2007-06-01 4
Two Hills' cloud-based IT strategy for 2011 2011-01-31 4
Keep the vendors and tech geeks away from business automation 2010-07-30 4
DevOps Balanced Scorecard Dashboard 2018-06-05 4
Merry Christmas from the IT Skeptic 2016-12-24 4
Microsoft ups the ante on ITIL by releasing MOF into the public domain 2008-09-16 4
More Future of IT Management 2012-06-15 4
Visions of the Future of ITIL: First Vision 2007-08-01 4
Software is free like a puppy is free 2014-10-29 4
ITIL's CMDB can't be done, no-how 2006-08-06 4
A little Christmas gift for readers 2011-12-23 4
The services CATALOGUED (not just mentioned) in ITIL Tech Service Catalogue are the same as those in the Business SC 2010-05-03 4
A layman's definition of Devops 2018-06-06 4
The Pillars of ITIL 2009-01-09 4
Tracking citizens 2014-10-23 4
IT in 2011 2009-06-23 4
APMG got its accreditation back 2008-05-12 4
DevOps and ITIL 2011-09-07 4
revisiting agile CSI 2014-07-30 4
Apostrophe Protection Society 2009-12-06 4
Let's not underestimate the resilience of people and societies 2013-05-29 4
Change goes away 2017-05-28 4
Change the People 2009-05-23 4
Choose your Major Incident Manager for who they are not what they are 2010-06-13 4
Don't reorg for DevOps 2016-07-02 4
Crap Factoid Alert: Implementing an IT Service Management Solution Can Save a Business More than $500,000 2009-08-05 4
Who owns the risk of an IT change? 2014-04-06 4
ITIL is on the wane - Bruton 2007-01-22 4
Why Theory of Constraints seems a poor model for IT 2018-09-14 4
Talk of IT innovation is the last gasp of the IT cowboys 2009-08-25 4
Cloud is a distraction to IT's day job 2010-12-13 4
Axelos and itSMF sign an ITIL agreement to nothing much 2013-11-29 4
Confused change management in ITIL V3 2009-08-16 4
OGC revising ITIL again 2009-09-11 4
Organisations have failed their IT like bad parents 2012-03-18 4
Why chase Best Practice? 2006-06-01 4
Real ITIL training 2011-04-30 4
ITIL 2011 persists with the dangerous concept of supporting services 2011-09-15 4
Green IT: dolphin-free computing 2008-09-18 4
Who does the service desk serve? 2010-10-04 4
Go tell it at the conference 2017-10-29 4
IT has no respect for or understanding of customers and users 2008-07-02 4
A review of Governance of IT 2013-12-21 4
I'm going to call root cause primary cause from now on 2010-01-16 4
How embarrassing for CSC 2013-01-24 4
The IT Skeptic looks at the COBIT Body of Knowledge - a layman's view 2009-08-10 4
Real IT: the RealIT of information technology 2013-08-07 4
itSMF global members/sponsors: dropping your pants is not a good business model 2007-06-12 4
Don't do it here 2011-03-17 4
There is only one service catalogue 2010-08-15 4
Axelos legal bullies on the rampage 2017-02-22 4
APMG look set for some spectacular acrobatics over ITIL accreditation 2007-10-29 4
Microsoft screws me, Google seduces me 2009-11-26 4
ITSM's fixation with capability maturity 2011-04-23 4
The Two Fingers protocol 2018-04-23 4
Reflections on the DevOps Enterprise Summit UK 2016 2016-07-12 4
Forget the Fullstack 2019-09-15 4
Who owns DevOps? 2016-07-07 4
Axelos Consulting Partner (ACP) Programme 2015-03-30 4
The CMDB boundary problem: stop chasing this technological rainbow of a unified CMDB repository 2007-02-12 4
An ITIL process is not a unit of work 2014-01-06 4
Describe DevOps with CALMS, or I prefer CAFFS 2016-08-17 4
They can't be freekin' serious: twenty kilo-bucks for a set of ITIL process maps 2008-04-14 4
The ITIL world descends into farce 2007-11-08 4
Create a variance register for ITIL and other frameworks 2009-11-25 4
CMM is back to front 2010-11-23 4
Are Incident and Complaint different things? 2009-06-08 4
Song for Stevie 2010-08-31 4
It's official - ITIL is a commercial product 2010-07-08 4