Directory of blog entries

Title Date Created Hits todaysort icon
COBIT5 another step closer... to ITIL 2010-06-03 81
What is a service? 2009-05-12 31
Book review: the Phoenix Project 2013-01-22 28
The purpose of IT 2019-09-07 25
Automation is for the best 2019-01-22 24
ITIL’s dead elephant: CMDB can't be done 2006-06-26 21
Sample ITIL Service Catalogue documents 2009-06-20 16
How ITIL gets Incident vs Problem wrong 2012-08-06 16
Anybody still visit this blog without being linked to a post from social media? 2019-08-28 14
Does ITIL explain the difference between an Alert and an Event? 2011-09-24 13
Pass the ITIL Foundation exam in six easy and (almost) free steps 2009-09-05 12
Kill the restructure 2019-09-26 12
Slow IT 2013-02-28 12
Shrödinger’s reboot 2019-12-12 11
Why IT projects fail: underspend 2010-10-04 11
List of ITIL V3 roles 2009-04-15 10
A list of Request Classes to help out ITIL 2009-02-15 10
Who is the customer? 2011-05-29 10
The Service Management Office 2013-07-23 9
New Ways of Working: Agile, Devops; do you get it? 2018-04-10 9
The cure for the common cult of "ITIL by the book" 2006-08-28 9
Free PRINCE2 practice exams - a list of sources on the internet 2011-07-11 9
Is ITIL another Y2K? 2006-05-17 8
Who is the ITIL Skeptic? 2006-05-17 8
How long will the IT recession last? 2009-03-16 8
The real cost of ITIL V3 Expert certification 2009-06-20 8
Acknowledgements 2006-05-16 8
The Standard+Case approach: applying Case Management to ITSM 2012-06-18 8
Multi-Speed IT 2015-04-19 8
A standardised work management tool? 2018-11-18 8
"ITIL 2011" will replace "ITIL 2007" on 29 July 2011. V3 is dead, long live V3 2011-06-23 8
Imagine bringing humanity to work 2019-11-30 8
IT principles 2012-06-27 7
what is an ITSM Major Incident? ITIL doesnt say. 2014-04-21 7
Examining the 2012 Gartner Magic Quadrant for Service Desk 2012-09-08 7
What ITIL V3 means by Process 2009-07-07 7
Event Management best practices 2011-06-01 7
Operational Readiness 2011-05-05 7
The oxymoron of agile project management 2018-06-18 7
Stand up IT Skeptics 2011-06-29 7
Fast track to ITIL V3 Expert 2009-06-29 7
ITIL services are customer-facing, whatever catalogue they appear in 2010-05-02 7
ITIL Version 3 certification: free ITIL V3 Foundation practice exams 2008-08-06 7
Limitations of the industrial manufacturing paradigm, including Lean and ToC. 2019-11-13 7
The Knowledge Academy 2018-05-29 7
I can't get excited about ITIL4 2019-11-05 7
The Tipu Framework 2011-10-28 7
The Summoner 2019-11-29 7
IT Operating Model 2016-03-28 7
Service catalogue and service request catalogue 2012-11-25 7
Dead cat syndrome 2008-12-23 7
ITIL doesn't add overhead 2012-02-06 6
An interesting tale of ITIL trademarks 2015-06-06 6
Optimising control constraints 2017-04-11 6
ITIL Service Delivery Manager 2010-07-26 6
Service catalogue and request catalogue 2016-05-09 6
The IT Liberation Movement - an IT Renaissance 2015-05-26 6
The Rise of Governance and Assurance 2009-03-02 6
the internet fosters madness 2015-05-01 6
Trevor reads a dump over the phone 2010-10-07 6
How to assemble all the ITSM reference library you need for $211 2009-06-08 6
Chilling condemnation of those selling abstract deliverables 2010-04-19 6
We should create the problem record right up front in an incident 2009-12-28 6
Remedyforce crap factoid alert 2012-10-06 6
ITIL V3 Certification via online training is back on again 2008-10-20 6
Agile ITSM 2011-07-20 6
New Ways Of Managing 2018-10-09 6
Castle ITIL further degrade the standards of ITIL V3 certification and training 2010-06-27 6
FMail vs GMail: a skeptical view of Facebook and Google email 2010-11-14 6
ITIL product compliance criteria are no longer a secret 2010-07-03 6
Great DevOps books to read 2016-07-14 6
A case study in bad customer service 2013-01-12 6
Social ITSM - a skeptical view 2012-01-22 6
Green IT isn't about saving the planet 2010-05-03 6
ITIL V3 2011: a new book and four new processes 2011-06-26 6
Good practice and best practice 2010-08-28 6
Agile hasn't jumped the shark, it has just escaped the pond. 2019-10-11 6
Kamu: a unified theory of IT management - reconciling DevOps and ITSM/ITIL 2013-02-05 6
Clever marketing 2008-09-21 6
Governance directives as input to ITIL 2009-10-28 6
Three reasons why ISO20000 certification is NOT ITIL V3 certification 2008-05-14 6
The IT Skeptic reviews ITIL V3 book "Service Strategy" 2009-02-08 6
Dark IT 2014-09-12 6
People work for money 2013-12-10 6
ITIL is not brain surgery 2009-05-18 6
ITIL Change Management: where is the line between a change and an admin task? 2011-01-17 6
A menu is not a service catalogue 2012-05-21 6
In defense of IT consultants' rates 2009-07-19 6
SAFe ain't all bad 2019-12-12 5
How do I get speaking gigs. 2017-11-08 5
In ITIL, an SLA is a set of SLTs 2008-11-12 5
ITIL intellectual property 2009-12-09 5
An ITSM Expert needs more than ITIL 2009-08-29 5
Microsoft make an even broader patent claim on CMDB 2009-11-04 5
DevOps is only looking at one of four IT4IT value streams 2016-04-20 5
Review of Building an ITIL-Based Service Management Department 2010-03-20 5
ITIL Software Endorsement Scheme dropped on an unsuspecting public 2009-03-26 5
ITIL, Prince2, Capita and the Cabinet Office - in the dark 2013-05-09 5
COBIT 5: muddying governance and management 2011-07-31 5
User self-help - a skeptical view 2012-02-12 5
ITIL V3 Incident Definition: Camels and Committees 2009-02-11 5
The one top tip for IT operations and support: Checklists 2014-03-07 5
Shock horror: the IT Skeptic endorses a technology - service catalogue 2010-02-01 5
Excellent analysis of how software vendors violate the customer relationship 2009-05-06 5
Are training providers experiencing a drop in certification pass rates since ITIL V3 Foundation syllabus was revised? 2009-06-20 5
The Julie Linden saga draws to a close 2009-10-02 5
A dozen IT Service Management and ITIL Forums 2007-12-15 5
Eating the ITIL elephant one leg at a time 2012-04-05 5
DevOpsRun: DevOps is great but what about Run? 2015-01-20 5
DevOps Configuration versus ITSM CMDB 2017-09-03 5
ITIL V3 core books - the IT Skeptic's impressions 2009-05-18 5
The IT Swami predicts the Twenty-Teens 2013-01-07 5
Self-organising traffic 2019-07-26 5
ITIL Problem versus Risk 2011-03-23 5
CMDB: what does it really mean 2011-01-12 5
Frameworks they are a Changin 2010-10-27 5
Lessons the world took from ITIL 2018-03-18 5
COBIT 5 will be released in April 2012-03-14 5
The value of CMDB seldom exceeds the cost of doing it 2009-08-04 5
How to improve your service configuration data and what that means for CMDB 2012-10-15 5
Service Assurance and the pursuit of the elusive service view 2011-10-13 5
The work Renaissance 2019-08-31 5
Great paper on failure of complex systems 2009-10-26 5
The cult of DevOps 2016-07-30 5
The true scope of service management and ITIL 2009-10-18 5
Victims of the system 2016-07-23 5
Just how awesome is Net Promoter 2013-01-10 5
Dev needs to understand what Ops is for 2011-03-10 5
Book review: "I Think Something is Missing From ITIL" by Ian Clayton, reviewed by the IT Skeptic 2007-02-05 5
Climate change 2018-10-10 5
Privacy is dead - get over it. 2008-01-22 5
Setting the target goal for service management initiatives 2008-12-04 5
A key operational feedback loop for DevOps 2017-05-18 5
CMDB is like a linked digital phonebook, and just as pointless for most 2011-09-22 5
Playing a piano is easy 2019-09-14 5
The ITIL syllabus is rubbish because the world doesn't care about quality 2007-10-26 5
How Operational Readiness should be done 2014-07-23 5
Dreaming on a cloud - migration as an obstacle to cloud computing: an IT Skeptic Special Report 2009-03-18 5
Service Portfolio Management is more important than programme or project portfolio 2015-01-14 5
Chicken ITle calls out the end of Service Desk 2013-03-27 5
The Wright Cycle 2014-11-05 5
itSMF International needs to unite the ITIL community 2009-02-20 5
About the ITIL Service Owner 2010-08-19 5
Agile Procurement 2018-11-02 5
The IT Skeptic's Rogues Gallery 2008-11-23 5
New itSMF newsletter - boon or burden? 2010-07-04 5
A little chat about BYOD 2012-07-14 5
ITSM open content 2011-03-27 5
Kill the CAB 2017-06-07 5
Meet In The Middle: Slow IT and Fast IT 2013-10-17 5